Gift For Good Homepagina

Terms of conditions

* Disclaimer – Translation

This English text is a simplified translation of the original Dutch Algemene Voorwaarden (General Terms and Conditions) of Gifts with Impact BV. It is provided for convenience only and has no legal status. In all cases, the original Dutch version of the Terms and Conditions shall prevail and is the only legally binding version.

General Terms and Conditions – Gift for Good

 Gift for Good is a brand operated by Gifts with Impact BV.

Product Terms and Conditions – Gift for Good Gift Voucher


The following terms apply to all gift vouchers issued by Gifts with Impact BV.
By using a Gift for Good voucher, you accept these terms and agree to comply with them.

These terms apply to all Gift for Good vouchers issued by Gifts with Impact BV, in both physical and digital formats.
  1. A Gift for Good voucher carries a balance between €10 and €150.
  2. Gift for Good vouchers may only be purchased via the official Gift for Good online platforms managed by Gifts with Impact BV, or through authorised partners appointed by the company. Private or commercial resale is not permitted without prior written consent from Gifts with Impact BV.
  3. Each voucher contains a unique combination of codes (a 19-digit card number and a security code). Holders must store their vouchers and proof of purchase safely. Gifts with Impact BV accepts no responsibility for loss, theft, or unauthorised use by third part.
  4. Gift for Good vouchers can only be redeemed for other gift cards available through the official redemption platform at (www.giftforgood.nl).
  5. In cases of suspected fraud or misuse, Gifts with Impact BV reserves the right to suspend or permanently block one or more vouchers.
  6. The company may also block vouchers if there are concerns about a business customer’s creditworthiness or overdue payments. 
  7. Upon request, the voucher holder must provide the original email or physical voucher so that Gifts with Impact BV can verify its authenticity..
  8. Gift for Good vouchers, including any remaining balance, cannot be exchanged for cash under any circumstances.
  9. Gifts with Impact BV may adjust the range of gift cards available for redemption at any time. No rights can be derived from the product range displayed on the website or printed on vouchers or related materials.
  10. A reduction in available redemption options does not constitute a valid reason to cancel an order or claim a refund after the statutory withdrawal period.
  11. The balance and expiry date of a Gift for Good voucher can be checked via the Gifts with Impact BV digital platforms.
  12. Each voucher is valid for two years from the date of purchase. The expiry date is stated on the voucher along with a reference to these terms. After this period, any remaining balance expires and cannot be reclaimed.
  13. Gifts with Impact BV reserves the right to amend these terms and conditions at any time. Users are advised to review them before using their voucher.
  14. Gift for Good vouchers may not be used for commercial or promotional purposes or for any purpose other than that for which they were issued.
  15. For vouchers purchased from authorised resellers or retail partners, no refund will be issued by Gifts with Impact BV.
  16. In cases of force majeure, Gifts with Impact BV may temporarily suspend the redemption of vouchers.

Inhoudsopgave:

Article 1 – Definitions
Article 2 – Company Details
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Consumer Responsibilities During the Cooling-off Period
Article 8 – Exercising the Right of Withdrawal and Associated Costs
Article 9 – Obligations of the Company upon Withdrawal
Article 10 – Exclusions from the Right of Withdrawal
Article 11 – Prices
Article 12 – Conformity and Additional Guarantee
Article 13 – Delivery and Performance
Article 14 – Continuous Contracts: Duration, Termination and Renewal
Article 15 – Payment
Article 16 – Complaints Procedure
Article 17 – Disputes
Article 18 – Industry Guarantee
Article 19 – Additional or Deviating Provisions
Article 20 – Amendment of the Thuiswinkel General Terms and Conditions

 

Article 1 – Definitions

In these Terms and Conditions:

  1. Additional Agreement: an agreement through which the consumer obtains products, digital content and/or services related to a distance contract, supplied by the trader or a third party under an arrangement with the trader.
  2. Cooling-off Period: the period during which the consumer may exercise their right of withdrawal.
  3. Consumer: a natural person not acting for business, trade or professional purposes.
  4. Day: a calendar day.
  5. Digital Content: data produced and supplied in digital form.
  6. Continuous Contract: an agreement for the regular supply of goods, services and/or digital content over a certain period.
  7. Durable Medium: any tool (including email) that allows information to be stored and reproduced in its original form for future reference.
  8. Right of Withdrawal: the consumer’s option to cancel a distance contract within the cooling-off period.
  9. Trader / Company: Gifts with Impact BV, offering products, services or digital content at a distance.
  10. Distance Contract: an agreement concluded between the trader and the consumer through a system organised for remote sales, without both parties being physically present together.
  11. Means of Distance Communication: any method used to conclude a contract without the simultaneous physical presence of both parties.

Article 2 – Company Details


Company Name: Gifts with Impact BV
Registered Address: Raphelstraat 1, 7031 BA Wehl, The Netherlands
Email: info@giftforgood.nl
Chamber of Commerce No.: 90702484
VAT No.: NL865419486B01

Article 3 – Applicability

  1. These General Terms apply to all offers and distance contracts between Gifts with Impact BV and consumers.
  2. Before the consumer enters into a contract, these Terms are made available. If this is not reasonably possible, information is provided on how the Terms can be reviewed or received upon request.
  3. If the contract is concluded electronically, the Terms can also be provided electronically so they can be easily stored by the consumer.
  4. If specific product or service terms also apply, the consumer may always rely on the most favourable provision.

Article 4 – The Offer

  1. Offers are valid for a clearly stated period or under specific conditions.
  2. The description of products, services or digital content is accurate enough to allow the consumer to make an informed decision. Images used reflect the actual products or services as closely as possible. Obvious mistakes or errors do not bind the company.
  3. Each offer clearly specifies the consumer’s rights and obligations upon acceptance.

 

Article 5 – The Agreement

  1. A contract is formed once the consumer accepts the offer and meets all stated conditions.
  2. When acceptance is made electronically, the company promptly confirms receipt via email. Until confirmation is received, the consumer may cancel the agreement.
  3. The company ensures a secure online environment and appropriate payment protection measures.
  4. The company may assess a consumer’s creditworthiness before accepting an order. If there are valid reasons, an order may be refused or processed under special conditions.
  5. Upon delivery, the consumer receives written or electronic confirmation including:
  6. company contact details for complaints;
  7. instructions for exercising or exclusions from the right of withdrawal;
  8. information on guarantees and after-sales service;
  9. total price, including taxes and any delivery costs;
  10. cancellation or termination terms if applicable;
  11. a model withdrawal form (if applicable).
  12. For ongoing contracts, this applies only to the first delivery.

 

Article 6 – Right of Withdrawal


For products:

  1. The consumer may cancel a purchase within 14 days of receipt without giving reasons.
  2. This period starts the day after the consumer (or an authorised third party) receives the product.
  3. If multiple products are ordered together, the withdrawal period begins when the final product is received.
  4. For deliveries in parts, it starts when the last shipment is received.
  5. bij overeenkomsten voor regelmatige levering van producten gedurende een bepaalde periode: de dag waarop de consument, of een door hem aangewezen derde, het eerste product heeft ontvangen.

 
For services and digital content not delivered on a physical medium:

  1. The consumer may withdraw within 14 days after the contract is concluded.

 
Extended cooling-off period:

  1. If the company has not provided the legally required withdrawal information or form, the right to withdraw expires 12 months after the original period ends.
  2. If the company later provides the correct information, the 14-day withdrawal period begins on that date.

 

Article 7 - Consumer Responsibilities During the Cooling-off Period


  1. The consumer must handle the product and packaging carefully and only inspect it as they would in a physical sh
  2. The consumer is liable for any loss of value caused by handling beyond what is necessary to determine its nature or function.
  3. If the company failed to provide the mandatory withdrawal information, the consumer is not liable for any decrease in value.

 

Article 8 – Exercising the Right of Withdrawal


  1. To withdraw, the consumer must inform the company within the cooling-off period using the model withdrawal form or another clear statement.
  2. The product must then be returned within 14 days of this notification.
  3. The consumer must return the item in its original condition and packaging, following the company’s reasonable return instructions.
  4. The consumer bears the direct cost of return unless otherwise stated.
  5. Any additional service contracts are automatically cancelled when the withdrawal is validly exercised.


Article 9 -Obligations of the Company upon Withdrawal

  1. Once a withdrawal notice is received, the company confirms receipt promptly.
  2. All payments, including any delivery costs, will be refunded within 14 days after the consumer’s notice of withdrawal.
  3. Refunds will be made using the same payment method unless agreed otherwise.
  4. The company may withhold repayment until the returned goods are received or proof of dispatch is provided.

 

Article 10 - Exclusions from Withdrawal


The right of withdrawal does not apply to:

  1. products or services with prices tied to financial market fluctuations;
  2. items made to the consumer’s specifications or clearly personalised;
  3. perishable goods or goods with a limited shelf life;
  4. sealed goods not suitable for return due to hygiene reasons, once unsealed;
  5. services that have been fully performed with the consumer’s prior consent and acknowledgement that the right of withdrawal would be lost;
  6. newspapers, magazines or subscriptions (except ongoing subscriptions);
  7. digital content not supplied on a physical medium, if the consumer consented to the start of delivery before the cooling-off period ended.

 

Article 11 - Prices


  1. Prices remain fixed during the validity period of an offer, except for changes due to tax adjustments.
  2. Price increases within three months of contract conclusion are not allowed unless required by law.
  3. All prices include VAT.

Article 12 – Conformity and Guarantee


  1. The company guarantees that products and services meet the terms of the contract, are fit for normal use, and comply with statutory requirements.
  2. Any additional guarantee offered by the trader or manufacturer does not limit the consumer’s legal rights.
  3. If payment is overdue, the company may suspend use or delivery until payment is made.

 

Article 13 – Delivery and Performance


  1. Orders are fulfilled with the greatest care.
  2. Delivery takes place at the address provided by the consumer.
  3. Accepted orders are usually delivered within 30 days, unless otherwise agreed.
  4. If delivery is delayed, the consumer will be notified within 30 days and may cancel the contract without cost.
  5. The company bears the risk of loss or damage until the goods are received by the consumer.

 

Article 14 – Duration, Termination and Renewal


Termination:

  1. A consumer may cancel an indefinite contract at any time with a notice period of one month.
  2. Fixed-term contracts may be cancelled at the end of their term with one month’s notice.

Renewal:

  1. Contracts for a fixed period may not be automatically renewed for a fixed term.
  2. Subscriptions to newspapers or magazines may be renewed for up to three months, provided they can be cancelled with one month’s notice.
  3. Contracts renewed for an indefinite period may always be terminated by the consumer with one month’s notice.

 

Article 15 – Payment


  1. Unless otherwise agreed, payment must be made within 14 days of contract confirmation.
  2. Prepayment exceeding 50% of the total price may not be required.
  3. Consumers must report any inaccuracies in payment details immediately.
  4. If payment is overdue, and remains unpaid 14 days after a reminder, statutory interest and reasonable collection costs may be charged.

 

Article 16 – Complaints Procedure


  1. The company maintains a transparent complaints process.
  2. Complaints must be submitted clearly and in good time after the issue arises.
  3. Complaints are answered within 14 days of receipt. If a longer processing time is needed, the consumer will be informed when to expect a full response.
  4. The consumer must allow the company up to four weeks to resolve the complaint before escalating it as a dispute.

 

Article 17 – Disputes


  1. Dutch law exclusively applies to all agreements covered by these Terms.
  2. If a dispute cannot be resolved directly, it may be submitted to the Dutch Disputes Committee (De Geschillencommissie) within 12 months of the original complaint.
  3. If the consumer chooses this route, the company is bound by that choice.
  4. If the consumer does not respond within five weeks to a written request to use the Committee, the company may refer the matter to a competent court instead.

 

Article 19 – Additional or Deviating Provisions


Any additional or deviating provisions must not disadvantage the consumer and must be provided in writing or stored in a way that allows future access.